Privacy Policy
Last updated: May 27, 2025
This Privacy Policy describes how The Water Heater Guys (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website thewaterheaterguys.us (the “Site”) or use our services.
Information We Collect
We collect information that you provide directly to us, such as when you:
- Contact us through our website
- Request a quote or service
- Call our phone number
- Subscribe to our newsletter
- Interact with us on social media
The types of information we may collect include:
- Name, address, email address, and phone number
- Service location and details about your water heater needs
- Payment information (processed through secure third-party payment processors)
- Communication history with our team
We also automatically collect certain information when you visit our Site, including:
- Log information (IP address, browser type, pages viewed)
- Device information (hardware model, operating system)
- Location information (based on IP address)
- Cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and fulfill your service requests
- Communicate with you about our services
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Develop new products and services
- Monitor and analyze trends and usage
- Protect against, identify, and prevent fraud and other illegal activity
Sharing Your Information
We may share your information with:
- Service providers who perform services on our behalf
- Professional advisors, such as lawyers and accountants
- Regulatory authorities, government agencies, and law enforcement
- Business partners with your consent
We do not sell your personal information to third parties.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us using the information provided below.
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Children’s Privacy
Our Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
The Water Heater Guys
921 N Milliken Ave #1128
Ontario, CA 91764
Phone: (310) 401-4687
Email: info@thewaterheaterguys.us